FAQs - old version

The Benefits

How does Derme Home's bedding work?

Derme Home’s bedding naturally repels harmful bacteria. Our bedding cleans itself while you always have a clean surface to sleep on. The OG of bamboo beauty sleeps. 

How can your fabric help clear my skin?

Traditional bedding loves bacteria and dust mites. So every night, the oil, lotion, and other cosmetics transfer from your skin to your bedsheets, only to transfer all that gunk right back onto your skin the following night, clogging your pores and developing acne. 

How long until I see results? 

Ourselves and many of our early supporters reported noticeable improvements in the first 1-2 weeks. However, everybody's skin is different, and some may experience noticeable improvements after 3-4 weeks. We recommend continuing with your skincare routine and drinking a lot of water for your skin to stay hydrated the whole night. 

Is your fabric safe for children, expecting mothers, and pets? 

Yes! Derme home’s fabric safely shields your sleep from germs for your whole family. The natural antimicrobial properties of silver have been known for centuries (400 B.C.) and are not harmful to children, pets, or anyone with sensitive skin. Our pure silver ions are all-natural based - we do not use any harsh, toxic chemicals or treatments.


Can silver be harmful to the environment?

(Buckle up for this one) Research supports that silver-treated fabrics can harm the environment and our ecosystem by inhibiting the growth of bacteria, which is essential to the wastewater treatment process. 

 This process is a sad consequence of a silver "dying treatment," The fabric is simply dyed into silver. But, as any other "dye" would, it gradually fade away over time and loses its effectiveness over time. More importantly: the silver ends up being washed away in the washer and eventually harms the environment - after only a few washes.

We operate differently. Although our process is highly time-consuming and requires a more substantial budget, we are pleased to say that our silver is not dyed but bonded with our bamboo fibers on a molecular level for a permanent solution. As a result, our silver does not get washed away in the washer or harm the environment. So sleep with a clean conscience while enjoying the antibacterial benefits of silver - for the product's entire lifetime. 

What skin issues does Derme Home help with?

Derme Home naturally kills acne-causing bacteria and will help prevent:

  • Acne and breakouts 
  • Blackheads & whiteheads
  • Dry or oily skin

In addition, Derme Home will also help:

  • Regulate the skin's oil
  • Improve skin's collagen retention


The Fabric


What is Derme Home made from?

Our plant-based fabrics are created from 100% Organic Bamboo derived from pure bamboo pulp, a renewable plant source. With a Thread Count of 300, we have the highest possible quality fabric, woven with sateen waves and bonded with pure silver ions on a molecular level for sustainable results. 


Are Derme Home bedding clinically tested? 

Our bedding is 100% vegan and cruelty-free. Our clinically proven fabric is certified by SGS, the world's leading testing, inspection, and certification company; successfully proven to reduce acne-causing bacteria by 99.9% at "24H" contact time.

Test organisms:

  • Escherichia coli
  • Staphylococcus aureus
  • Klebsiella pneumoniae

These bacterias are linked to acne vulgaris (common acne), which causes pimples, inflamed skin, clogged pores, red blemishes, nodes, etc.


Is Derme Home bedding natural? 

Yes, Derme Home is a match made in nature. Our pure, natural silver ions bonded with our 100% organic bamboo fibers is the best way we know to prevent bacteria naturally. No harsh chemicals or toxins for your body or our environment. 

Is the bedding machine washable? 

All Derme Home products are machine washable. We recommend washing Dérme Home's fabric every 10-15 days in cold/medium water with gentle detergents. Do not use bleach or fabric softener. Preferably, hang to air-dry. (Best for the environment, too) If not, tumble dry on low. Take care of your Dérme Home bedsheets, and they will take even better care of you :)

What does satin weaving even mean?

Fabric weaving refers to the method used when combining the fibers into usable fabric. Each weaving method changes the softness of the material and, to some extent, its durability. For example, satin is known for its luxurious softness and sheen. It was first produced using silk in the Middle Ages and is what most people think of as silky smoothness. Derme Home's bedding is created with a sateen weave for not only an ultra-luxurious, silky feeling but also to keep you cool and crisp throughout the night. 

What is the thread count of Derme Home bedding?

Thread count matters. It gives you an idea of how closely the fibers are woven together. The beauty of bamboo is that the quality of the original thread naturally has an intrinsically long staple length. Because of the sheer size of bamboo fibers, long and thin lines can be spun, allowing more room for the thread to be woven together, essentially increasing the bamboo sheet's thread count. 

Derme Home bedding has the "magic thread count number" of 300 for the ultimate "lux" experience. A 300TC Bamboo bedding set will always be softer than higher cotton thread counts, even a 1200TC Egyptian Cotton. No offense to cotton, but Bamboo has a natural advantage in regards to comfort. Bamboo is also naturally breathable, so adding the extra weight and density of more threads would be counterproductive.

The Company

Where is your company based?

We are based in South Florida, USA.


Are Derme Home products found in stores?

Derme Home is a family-owned business that deals directly with our favorite part of our organization: YOU! The consumer. By cutting retail stores from our distribution process, we minimize extra carbon emissions from unneeded transportation. Not only does this make our planet happier, but it also allows us to pass on additional savings to you.

Does Derme Home offer coupon codes?

Although our products are currently competitively priced, we at Derme Home, like you, LOVE savings, a tradition we will always keep alive to keep that hole in your pocket from growing any bigger. So, introducing our exclusive savings program, “Derme Home Lux.” By signing up to Derme Home Lux, you can be part of our adventures and receive exclusive savings, and first look into upcoming promotions and discounts.


What methods of payment do you accept and what currency do you charge in?

We understand the convenience of checking out, that’s why we make ​​shopping simple. We accept popular payment methods and local currencies for smooth checkout experiences. {American Express, Discover, Master Card, Apple Pay, Google Pay, FB Pay}

Will I be charged sales tax?

All orders will be charged sales tax in accordance with your local regulation.

Will you update me on the status of my order?

Yes! At check out, we will provide you with a unique tracking code to see the status of your order.

Can I modify/cancel my order once it's placed?

Your shopping experience is our number one priority, once an order is placed, our team works effortlessly to ensure timely delivery to your home. However, please contact us at derme@gaeaunited.com and we will try our very best to modify your order to fit your needs before it ships out. 

If we are unable to cancel your order before it ships out, you can initiate a return once you receive your order. Cancellations are not guaranteed and can only be made during business hours Monday – Friday, 9:00 AM – 5:00 PM EST


Can I return a product?

No problem! We have a 30-day return policy, so you can return items within this window even if it’s used. Once the return is received, a refund will be issued. We do not do pre-payed returns for orders outside the USA.

How do I return an item?

Please contact us at info@dermehome.com and we will happily assist you.

Lost Orders

An order is considered lost if tracking never confirms package status as "delivered." If tracking shows no movement or looks stuck for more than two weeks, orders may be considered lost, and a claim will need to be made.

Orders “Lost in Transit” or “Delivered & Not Received” will only be reshipped. Please note: refunds will not be issued for these. Although our shipping department strives to be as perfect as our sheets, uncontrollable events may occur, so our carriers offer insurance on all orders (highly recommended on international orders)

Claims for orders lost in transit must be filed no later than 60 days from the last available tracking update. Any additional questions, ideas, or simply just to say hi, feel free to send us an e-mail, Instagram DM, or FB message; we would love to hear from you.

Stolen Orders

An order is considered stolen if tracking confirms package status as "delivered" but not received. Derme Home asks that you wait 5 days from the day your package status was marked delivered before reaching out and filing your claim

Claims for stolen orders must be filed within 15 days from the date your package was marked delivered. We will only reship these and refunds will not be issued

Damaged Orders

If your item arrives damaged, unusable, or in an unacceptable condition, Derme Home encourages customers to file a claim immediately. Please include photo reference of damaged item and packaging received. You will be sent a pre-paid return label to return the damaged products. Once the order is shipped back please reach out to us with the tracking so we can ship a replacement. 

Please note: refunds will not be issued for orders damaged in transit. 

Claims for damaged orders must be filed within 10 days from the date your package was marked delivered. 


How do I get in touch with you?

You can contact us at info@dermehome.com for general inquiries and updates regarding your order. Your inquiry will be answered within 24hrs via email. You can also message us through our social media platforms, we would love to hear any feedback or special requests from you. 

Instagram: DermeHome

Facebook: DermeHome

Youtube: Derme Home

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